In today's world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business etiquette, savvy and the ability to establish yourself in a credible manner. A lack of business etiquette at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don't know on a regular basis, this business etiquette workshop can help you succeed. If you want to enhance and polish your business ethics and image, or if you just want to avoid feeling uncomfortable in the corporate world, this etiquette workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence. Gaining the extra edge in business etiquette has never mattered more than today.

Business Etiquette: Gaining That Extra Edge

This one-day course in Business Etiquette is aimed at empowering business people with the knowledge and skills to conduct themselves in a professional manner amidst clients and colleagues in both the office and social settings.

This one-day workshop will teach participants:

• The foundation of etiquette - respect for others
  
• The elements of a good handshake
  
• How to manage business cards
  
• Tips on remembering names
  
• Ways to make a good first impression
  
• The basics of dining etiquette
  
• How to communicate properly and politely
  
• First impressions and the effect of personal hygiene

Target Group

• Young upcoming managers
  
• Employees who work with colleagues or clients

Introduction and Course Overview
The participants will spend the first session discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Fear of Embarrassment
Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. We will look at some of the causes of embarrassment and some solutions in the business etiquette course.

Test Your Business Etiquette
As a pre-assignment, participants will be asked to complete a quiz on etiquette. During this session they will review our suggested answers; be prepared for some debate!

The Handshake
During the important first few minutes of a new relationship, a handshake is usually the only body contact between two people. We will discuss and demonstrate the five factors of a good handshake, a very important business etiquette.

Business Card Etiquette
The exchange of business cards is a common ritual when meeting a new person. We will discuss some that should be kept in mind when giving and receiving business cards.

The Skill of Making Small Talk
Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We'll discuss some basic dos and don'ts of small talk.

Do You Remember Names?
There are four keys to remembering names. We will discuss and practice each of them in the business etiquette course.

Personal Hygiene
Ever wondered why professional people cut their nose hair, have clean and short nails, close toilet lids, clean basins? We will teach students how to avoid the small pitfalls which can create major damage. During this session we will also discuss some ways through which participants can make sure their first impression is perfect.

Dress for Success
It's always difficult to know just how to dress, particularly if you're meeting new people. We will cover some basic guidelines and the details of particular dress codes. We'll also talk about what the color of your clothes says to others.

Business Dining
This session will focus on the dos and don'ts of business lunches. Participants will experience an actual lunch formally prepared for this purpose. Hence tea and lunch breaks will be part of the business etiquette course.

E-mail and Telephone Etiquette
How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We'll discuss some key points of telephone and e-mail manners in both a small group and a large group setting.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan on improving their business etiquette.

Office: (012) 348 1747

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